[rt-users] Access to Ticket Content in scrip's User Defined Action

[Samuel P Howard]

Hi.

I have a scrip that runs on a User Defined condition, but I get blank 
emails when other transactions happen (like New->Open) ... how can I 
test for something like Transaction->Content (not real code, I know) 
having some value?

I've tried various combinations of Transaction, TicketObj, etc ... but I 
can't seem to get it.

Thanks,
Sam