[rt-users] Re: [RTusers] managing Spam

[Marcela K. Tello-Ruiz]

Thanks Ken.  We actually filter our mail through SpamAssassin before 
going to RT but are still getting lots of spam...

Marcela


Kenneth Marshall wrote:
> Since RT uses a DB already, it is very nice to put an effective
> spam quarantine function like DSPAM in front of the RT system.
> Then the number of "spam" tickets is minimized.
>
> Ken
>
> On Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote:
>   
>> Hello!
>>
>> Does anyone know how to move a group of "Spam" messages into my "Spam" 
>> queue at once.  Or in other words, is there any way to do the following 
>> steps for a number of tickets at once, in batch/bulk (rather than 
>> one-by-one):
>>
>> 1. Click on the ticket to display it
>> 2. Click on "Basics"
>> 3. Go to the "Queue" drop-down menu and click on "Spam"
>> 4. Click on "Save changes" at the bottom of the screen
>>
>> Thanks!
>>
>> Marcela
>>
>> PS:  An ideal way would be through an option that allowed me to select 
>> the junk messages from my tickets list (from the RT's "Home" page), but 
>> could not find an intuitive way to do this...
>>
>>
>>