[rt-users] Re: [RTusers] managing Spam

[Roy El-Hames]

What about search then bulk update ..
or better still what we did is create a global scrip and any messages 
tagged as spam (in our case the subject line contain ****SPAM****) is 
moved to spam queue as soon as its created.
Roy

Marcela K. Tello-Ruiz wrote:
> Thanks Ken.  We actually filter our mail through SpamAssassin before 
> going to RT but are still getting lots of spam...
>
> Marcela
>
>
> Kenneth Marshall wrote:
>> Since RT uses a DB already, it is very nice to put an effective
>> spam quarantine function like DSPAM in front of the RT system.
>> Then the number of "spam" tickets is minimized.
>>
>> Ken
>>
>> On Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote:
>>  
>>> Hello!
>>>
>>> Does anyone know how to move a group of "Spam" messages into my 
>>> "Spam" queue at once.  Or in other words, is there any way to do the 
>>> following steps for a number of tickets at once, in batch/bulk 
>>> (rather than one-by-one):
>>>
>>> 1. Click on the ticket to display it
>>> 2. Click on "Basics"
>>> 3. Go to the "Queue" drop-down menu and click on "Spam"
>>> 4. Click on "Save changes" at the bottom of the screen
>>>
>>> Thanks!
>>>
>>> Marcela
>>>
>>> PS:  An ideal way would be through an option that allowed me to 
>>> select the junk messages from my tickets list (from the RT's "Home" 
>>> page), but could not find an intuitive way to do this...
>>>
>>>
>>>     
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