[rt-users] Re: managing Spam

[Miki]

Hello Marcela,

I have qmail/spamassassin in front and with maildrop, it is checking header for
***SPAM*** tag, if tag is found it is moved to postmaster account (or
trash, if you are ok with them), in tag is not found,  it is processed to
queue in RT.
Best thing is that I dont have any tagged spam coming into RT system,
which is fine ;)


in /etc/maildroprc:
-----------------------------------
## zoberie mail ak ma v subjecte spam vlozi to do schranky
## ak je OK posle dalej do helpdesku 

logfile "/var/log/qmail/maildrop.log"
import EXT
import HOST
VHOME=/home/vpopmail/domains/company.com/postmaster
VPOP="| /opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond
--url http://rt.comapny.com/"

    if ( /^Subject: \*\*\*\*SPAM\*\*\*\*/ )
             {
             to $VHOME/Maildir
             EXITCODE=100
             exit
             }
    else
             {
                 to $VPOP
                 exit
             }

----------------------------------
and  in .qmail-helpdesk
is on only one line:

| maildrop

hope it help ;)
miki

Friday, October 20, 2006, 6:08:56 PM, you wrote:

MKTR> Hello!

MKTR> Does anyone know how to move a group of "Spam" messages into my "Spam"
MKTR> queue at once.  Or in other words, is there any way to do the following
MKTR> steps for a number of tickets at once, in batch/bulk (rather than 
MKTR> one-by-one):

MKTR> 1. Click on the ticket to display it
MKTR> 2. Click on "Basics"
MKTR> 3. Go to the "Queue" drop-down menu and click on "Spam"
MKTR> 4. Click on "Save changes" at the bottom of the screen

MKTR> Thanks!

MKTR> Marcela

MKTR> PS:  An ideal way would be through an option that allowed me to select
MKTR> the junk messages from my tickets list (from the RT's "Home" page), but
MKTR> could not find an intuitive way to do this...





-- 
Best regards,
 Miki                            mailto:adminmiki at alcatel.sk