[rt-users] get rid of 'Goto Ticket' option

[Ted Serreyn]

IMHO, there are much better ways (and more secure ways) of fixing this
problem.  In my case customers have secure queues and are members of groups
that only have access to their secure queues.  The only difficulty is that
users must be added to the ticket system in order to gain access to their
particular queue.

Ted Serreyn

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jim Bureau
Sent: Tuesday, October 24, 2006 3:07 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] get rid of 'Goto Ticket' option

ver 3.4.5


Hello,

We would like to get rid of this button (towards the top of the screen) for
users that have no rights. We would like for our 'customers/requestors' not
to be able to randomly punch in ticket numbers to see cases that they are
not involved in...

Thanks.
-- 

Jim Bureau
Computer Technician
Shaker Regional School District
e: jbureau at shaker.k12.nh.us
p: 603-267-9223
f:  603-267-9225