[rt-users] setting a 'default cc' on a queue, and letting userschange their own passwords...

[Marouane Himdi]

Hi Lee
What Kenneth suggested to you is the best way to do that, but you can also
try this scrip.

------- cleanup code -------------

my $Actor = "support at company.com";

my ($success, $msg)= $self->TicketObj->AddWatcher(
                               Type => "Requestor",
                               Email => $Actor);
 
if (! $success) {
   $RT::Logger->info($msg);
   return undef;
  } 


return 1;


---------------------------------------------


Best regards 

Marouane 
-----Message d'origine-----
De : rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] De la part de Kenneth
Crocker
Envoyé : lundi 23 octobre 2006 20:56
À : Lee Whalen
Cc : rt-users at lists.bestpractical.com
Objet : Re: [rt-users] setting a 'default cc' on a queue, and letting
userschange their own passwords...

Lee,


	Have you tried creating a group with the required address and then 
making that group a "cc" watcher for a Queue? Then you could just create 
a notification scrip for "cc". As to you second question, have you tried 
"ModifySelf" as a global right for "Privileged" users?


Kenn
LBNL

Lee Whalen wrote:
>   Greetings everyone, thank you all for your invaluable help so far. 
> I've got just a couple final questions, then I promse I'll STFU for 
> awhile and lurk on the list to see if I can help out others.  My latest 
> questions with RT are: is it possible to set up a default/automatically 
> applied CC address for new tickets?  It'd be great if whenever a person 
> created a ticket that the email "support at somecompany.com" would be 
> automagically added to the requestors.
> 
>   Second question: is there a permission I can grant on individual users 
> (or even entire groups) that would allow the individual users to change 
> their own passwords?  I thought it was ModifyOwnMembership on the custom 
> group they belong to ("Users" in this case), but it appears that I'm 
> mistaken.  Has anyone else been able to set this up?
> 
> Many thanks!
> --Lee
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