[rt-users] Re: RT LDAP

[Jim Meyer]

On 10/23/06, Kyle Gordon <kyle at lodge.glasgownet.com> wrote:
> Hey Jim,
>
> Great work on the LDAP overlay for RT :-) Ive gotten it talking to eDirectory
> nicely now. Just two things though... :-p
>
> The documentation up on wiki.bestpractical.com suggests use the
> Set($foo, 'bar') style, yet I could only get it to work with $foo='bar';
> style directives. Dunno if this is intended or not :-)

Hmm. Works for me with RT 3.5.x and 3.6.x with Set(...) syntax. What
version of RT are you using?

> Also, I'm trying to get it to recursively search our directory for the
> username that is entered. This is all well and good if I give it an OU to
> search in along with the organisation. However, if I leave the OU out and try
> to get it to search the entire organisation from the ground up, it fails.
>
> Any thoughts on this? I have users from several parts of the NHS in the
> facility here, and only about 75% of them are in the OU for the facility. It
> makes it a little troublesome to roll out a fantastic new ticketing system
> when some of them can't access it (although I'd prefer if they couldn't log
> any problems at all :-)

Hmmm. I'm not an LDAP expert, so I've copied this to the list in hopes
we'll hear from one. My first instinct is to be sure the limitation
isn't on the directory server's part (e.g. they've limited the depth
of a search to avoid lots of full-depth searches) but that's probably
not right.

--j
-- 
Jim Meyer, Geek at Large                                    purp at acm.org