[rt-users] On Correpond notify requestors Big bug

[Roy El-Hames]

Thanks Kenneth;
Hmm, blushing with shame, the problem is on my end ..sometime in the 
past 3 years the correspondence template was changed to include the 
RT-CC, so it cc the cc's.
I completely forgot that you can do that in templates and hence did not 
check them .. ..
Roy

Kenneth Crocker wrote:
> Roy,
>
>
>     We are also on 3.4.4 and we have not had this problem since we 
> straightened out our privileges and scrips. If people ARE getting the 
> notifications, then the action on your scrips needs to be looked at. 
> Perhaps two (2) notifications are being triggered.
>
>
> Kenn
> LBNL
>
> Roy El-Hames wrote:
>> Re-sending this .. I just noticed that is also a bug on our 
>> production system which is rt-3.4.4 , I am certain the action Notify 
>> Requestor should mean mail the requestors only and do not cc the CCs.
>> Any help will be good , even if its someone else saying yeah we 
>> spotted this as well.
>> Roy
>>
>> Roy El-Hames wrote:
>>> Hi There;
>>> the system is rt-3.6.1 / apache2 /mod_perl 2 /mysql 5
>>>
>>> I noticed that the notify requestors action also add the CC's and 
>>> mail them, I checked notify.pm and can't see why this is happening, 
>>> any one else noticed that and have a fix??
>>>
>>> Regards;
>>> Roy
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>