[rt-users] maximum attachments..

[Aubrey King]

Nothing?

Aubrey King
Systems Engineer
IP Systems Engineering
Global Crossing, Ltd.

On Fri, 27 Oct 2006, Aubrey King wrote:

>
> Hi there.  I have been using rt for a looong time and I've never had anyone 
> need to put in more than 2 attachments.. until today.
>
> We have debian sarge, rt 3.2.1, mysql 4.0.23.
>
> Here is pertinent stuff:
>
> rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf
> max_allowed_packet      = 30M
> max_allowed_packet      = 30M
>
> rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm
> # added by aubrey to try getting more attachments.
> Set($MaxAttachmentLength, 10);
> # $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored
> # Set($MaxAttachmentSize , 10000000);
> Set($MaxAttachmentSize , 30000000);
> # $TruncateLongAttachments: if this is set to a non-undef value,
> # RT will truncate attachments longer than MaxAttachmentLength.
> Set($TruncateLongAttachments , undef);
> # $DropLongAttachments: if this is set to a non-undef value,
> # RT will silently drop attachments longer than MaxAttachmentLength.
> Set($DropLongAttachments , undef);
> # if TrustHTMLAttachments is not defined, we will display them
> Set($TrustHTMLAttachments , undef);
> # $MaxInlineBody is the maximum attachment size that we want to see
> # an attachment uses if not specified.  Must be recognized by
>
> Can someone give me an idea of how to get this thing accepting more messages? 
> Am I missing something obvious?
>
> Aubrey King
> Systems Engineer
> IP Systems Engineering
> Global Crossing, Ltd.
>
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