[rt-users] maximum attachments..

[sjohnson at sbinsystems.com]

I'm experiencing the same problem in our "production" RT instance. I just
installed RT on my local system to see if I could duplicate the problem,
but I am able to attach multiple attachments at a time on the newly
installed system.

In both cases, the version is 3.6.1

On Mon, October 30, 2006 3:33 pm, Aubrey King wrote:
>

> Nothing?
>
>
> Aubrey King
> Systems Engineer
> IP Systems Engineering
> Global Crossing, Ltd.
>
>
> On Fri, 27 Oct 2006, Aubrey King wrote:
>
>
>>
>> Hi there.  I have been using rt for a looong time and I've never had
>> anyone need to put in more than 2 attachments.. until today.
>>
>> We have debian sarge, rt 3.2.1, mysql 4.0.23.
>>
>>
>> Here is pertinent stuff:
>>
>>
>> rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf
>> max_allowed_packet      = 30M max_allowed_packet      = 30M
>>
>> rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm
>> # added by aubrey to try getting more attachments.
>> Set($MaxAttachmentLength, 10);
>> # $MaxAttachmentSize sets the maximum size (in bytes) of attachments
>> stored # Set($MaxAttachmentSize , 10000000);
>> Set($MaxAttachmentSize , 30000000);
>> # $TruncateLongAttachments: if this is set to a non-undef value,
>> # RT will truncate attachments longer than MaxAttachmentLength.
>> Set($TruncateLongAttachments , undef);
>> # $DropLongAttachments: if this is set to a non-undef value,
>> # RT will silently drop attachments longer than MaxAttachmentLength.
>> Set($DropLongAttachments , undef);
>> # if TrustHTMLAttachments is not defined, we will display them
>> Set($TrustHTMLAttachments , undef);
>> # $MaxInlineBody is the maximum attachment size that we want to see
>> # an attachment uses if not specified.  Must be recognized by
>>
>>
>> Can someone give me an idea of how to get this thing accepting more
>> messages? Am I missing something obvious?
>>
>>
>> Aubrey King
>> Systems Engineer
>> IP Systems Engineering
>> Global Crossing, Ltd.
>>
>>
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