[rt-users] Errors when using CustomFields

[Tom Lanyon]

Hi List,

We seem to be having issues with our production RT 3.6.1 instance when 
using CustomFields. Everything works perfectly if we don't set a value 
for a custom field, but as soon as you try to create a ticket with a 
value for one of the custom fields we get a "Ticket could not be 
created" error in the web interface and something like this in the 
rt.log file:

[debug]: About to think about scrips for transaction #129835 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:165)
[debug]: About to think about scrips for transaction #129836 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:165)
[debug]: About to think about scrips for transaction #129837 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:165)
[debug]: About to think about scrips for transaction #129838 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:165)
[debug]: About to think about scrips for transaction #129839 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:165)
[debug]: About to prepare scrips for transaction #129839 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:169)
[crit]: RT::Ticket=HASH(0xa1e0e10) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[err]: RT::Scrips=HASH(0xa1d2544) couldn't load ticket 21500 
(/var/www/rt/lib/RT/Scrips_Overlay.pm:288)
[debug]: Found 3 scrips (/var/www/rt/lib/RT/Scrips_Overlay.pm:363)
[crit]: RT::Ticket=HASH(0xa1e6fe8) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[crit]: RT::Ticket=HASH(0xa1e7ea0) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[crit]: RT::Ticket=HASH(0xa1fe2f8) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[crit]: RT::Ticket=HASH(0xa1fe148) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[crit]: RT::Ticket=HASH(0xa201808) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[debug]: About to commit scrips for transaction #129839 
(/var/www/rt/lib/RT/Transaction_Overlay.pm:178)
[crit]: RT::Ticket=HASH(0xa10290c) tried to load a bogus ticket: 21500 
(/var/www/rt/lib/RT/Ticket_Overlay.pm:258)
[error]: Ticket couldn't be created:  
(/var/www/rt/lib/RT/Ticket_Overlay.pm:763)
[error]: WebRT: Ticket could not be created due to an internal error () 
(var/www/rt/share/html/Elements/Error:76)

It seems that it hits some error which is critical enough to roll back 
ticket creation, but doesn't say what that error is!

Any ideas?

Regards,
Tom

-- 
Tom Lanyon
Systems Administrator
NetSpot Pty Ltd