[rt-users] Re: RE: RT issue: Ticket URL wrong after 'Take'?

[Wolfgang.Fuertbauer at ebewe.com]

Pawel,

yes we solved; look at the url

> Resolved this today, it's a bug, but I could not find an explicit
> reference to the code change necessary to fix it until I looked in SVN.
> 
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793
> 
> Hopefully this post will save some people time.
> 
> ciao
> 
> Luca

But this link does not seam to work anymore; it was a correction in 
/opt/rt3/etc/initialdata
here is the working section for the 3.6.1 release

(starting line 549)
# Predefined searches

@Attributes = (
    { Name => 'Search - My Tickets',
      Description => '[_1] highest priority tickets I own', # loc
      Content     =>
        { Format => "'<a 
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
'<a href=\"__WebPath__/Ticke
t/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', Priority, 
QueueName, ExtendedStatus",
        Query   => " Owner = '__CurrentUser__' AND ( Status = 'new' OR 
Status = 'open')",
        OrderBy => 'Priority',
        Order   => 'DESC' },
    },

you have to remove and add the Subject column in "Customize ..." in the "
10 highest priority tickets I own"

Hope that helps
Wolfgang


> No.  I got tired of the lack of a support forum and little response from 
the
> mailing list.  There was no documentation and an incomplete explanation 
of
> how to setup and use.  So, I wrote my own open source ASP ticket 
tracker.
> Good luck! 
> 
> -----Original Message-----
> From: Pawel Osiczko [mailto:p.osiczko at rockymountainrescue.org] 
> Sent: Monday, October 30, 2006 3:38 PM
> To: kyle at mbrostech.com
> Cc: Wolfgang.Fuertbauer at ebewe.com
> Subject: RT issue: Ticket URL wrong after 'Take'?
> 
> 
> Hello,
> 
> Did you guys solve this issue by any chance? I'm seeing exactly the same
> issue:
> 
> http://marc.theaimsgroup.com/?l=rt-users&m=115950970523090&w=2
> 
> Thanks,
> 
> --p
> 
> 



----------------------------------------------------------------------
Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer at ebewe.com)
EBEWE Pharma                          
Mondseestrasse 11                     
4866  Unterach, Austria
Tel +43 7665 8123 315    Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com
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