[rt-users] maximum attachments..

[sjohnson at sbinsystems.com]

Sorry for the double post ....

On Tue, October 31, 2006 9:33 am, sjohnson at sbinsystems.com wrote:
> I'm experiencing the same problem with our production RT instance. I did
> a fresh install of RT (in both cases, the version is 3.6.1) on my local
> system, and multiple attachments work correctly. I've been through the
> configs in both cases, and can't seem to see a difference that would
> affect multiple attachments.
>
> The symptom in my case is when trying to attach multiple attachments to a
>  ticket, when the "Add More Files" button is clicked to add the second
> file, the checkbox and name of the first attached file is replaced by a
> checkbox and name of the second file to be attached. Also, if the ticket
> is updated at that point, neither attachment is used. If only a single
> attachment is used, it affixes to the ticket correctly.
>
>
>
> On Mon, October 30, 2006 3:33 pm, Aubrey King wrote:
>
>>
>
>> Nothing?
>>
>>
>>
>> Aubrey King
>> Systems Engineer
>> IP Systems Engineering
>> Global Crossing, Ltd.
>>
>>
>>
>> On Fri, 27 Oct 2006, Aubrey King wrote:
>>
>>
>>
>>>
>>> Hi there.  I have been using rt for a looong time and I've never had
>>> anyone need to put in more than 2 attachments.. until today.
>>>
>>> We have debian sarge, rt 3.2.1, mysql 4.0.23.
>>>
>>>
>>>
>>> Here is pertinent stuff:
>>>
>>>
>>>
>>> rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf
>>> max_allowed_packet      = 30M max_allowed_packet      = 30M
>>>
>>> rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm
>>> # added by aubrey to try getting more attachments.
>>> Set($MaxAttachmentLength, 10);
>>> # $MaxAttachmentSize sets the maximum size (in bytes) of attachments
>>> stored # Set($MaxAttachmentSize , 10000000); Set($MaxAttachmentSize ,
>>> 30000000);
>>> # $TruncateLongAttachments: if this is set to a non-undef value,
>>> # RT will truncate attachments longer than MaxAttachmentLength.
>>> Set($TruncateLongAttachments , undef);
>>> # $DropLongAttachments: if this is set to a non-undef value,
>>> # RT will silently drop attachments longer than MaxAttachmentLength.
>>> Set($DropLongAttachments , undef);
>>> # if TrustHTMLAttachments is not defined, we will display them
>>> Set($TrustHTMLAttachments , undef);
>>> # $MaxInlineBody is the maximum attachment size that we want to see
>>> # an attachment uses if not specified.  Must be recognized by
>>>
>>>
>>>
>>> Can someone give me an idea of how to get this thing accepting more
>>> messages? Am I missing something obvious?
>>>
>>>
>>> Aubrey King
>>> Systems Engineer
>>> IP Systems Engineering
>>> Global Crossing, Ltd.
>>>
>>>
>>>
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>>
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>>
>>
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>
>
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>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>