[rt-users] maximum attachments..

[sjohnson at sbinsystems.com]

I'm experiencing the same problem with our production RT instance. I did a
fresh install of RT (in both cases, the version is 3.6.1) on my local
system, and multiple attachments work correctly. I've been through the
configs in both cases, and can't seem to see a difference that would
affect multiple attachments.

The symptom in my case is when trying to attach multiple attachments to a
ticket, when the "Add More Files" button is clicked to add the second
file, the checkbox and name of the first attached file is replaced by a
checkbox and name of the second file to be attached. Also, if the ticket
is updated at that point, neither attachment is used. If only a single
attachment is used, it affixes to the ticket correctly.



On Mon, October 30, 2006 3:33 pm, Aubrey King wrote:
>

> Nothing?
>
>
> Aubrey King
> Systems Engineer
> IP Systems Engineering
> Global Crossing, Ltd.
>
>
> On Fri, 27 Oct 2006, Aubrey King wrote:
>
>
>>
>> Hi there.  I have been using rt for a looong time and I've never had
>> anyone need to put in more than 2 attachments.. until today.
>>
>> We have debian sarge, rt 3.2.1, mysql 4.0.23.
>>
>>
>> Here is pertinent stuff:
>>
>>
>> rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf
>> max_allowed_packet      = 30M max_allowed_packet      = 30M
>>
>> rt3:/opt/rt3/etc# grep ttach /opt/rt3/etc/RT_Config.pm
>> # added by aubrey to try getting more attachments.
>> Set($MaxAttachmentLength, 10);
>> # $MaxAttachmentSize sets the maximum size (in bytes) of attachments
>> stored # Set($MaxAttachmentSize , 10000000);
>> Set($MaxAttachmentSize , 30000000);
>> # $TruncateLongAttachments: if this is set to a non-undef value,
>> # RT will truncate attachments longer than MaxAttachmentLength.
>> Set($TruncateLongAttachments , undef);
>> # $DropLongAttachments: if this is set to a non-undef value,
>> # RT will silently drop attachments longer than MaxAttachmentLength.
>> Set($DropLongAttachments , undef);
>> # if TrustHTMLAttachments is not defined, we will display them
>> Set($TrustHTMLAttachments , undef);
>> # $MaxInlineBody is the maximum attachment size that we want to see
>> # an attachment uses if not specified.  Must be recognized by
>>
>>
>> Can someone give me an idea of how to get this thing accepting more
>> messages? Am I missing something obvious?
>>
>>
>> Aubrey King
>> Systems Engineer
>> IP Systems Engineering
>> Global Crossing, Ltd.
>>
>>
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