[rt-users] ticket with a new queue but requestor still from old queue/group

["Maciak, TJ"]

Ok I will take a look for the changes and possibly apply a patch as I am 
Still using RT 3.4.2.  Any guess as to which part of RT the change was 
Applied to?

Thanks,
 
T.J. Maciak
 
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 
Sent: Friday, September 01, 2006 6:48 AM
To: Maciak, TJ
Cc: rt-users
Subject: Re: [rt-users] ticket with a new queue but requestor still from old queue/group

I'm sure this problem is fixed in 3.4 repository, but I don't remeber
if it's in 3.4.6-rc1 tarball.

On 8/31/06, "Maciak, TJ" <tmaciak at ci.grand-rapids.mi.us> wrote:
>
>
>
>
> Has anyone run into a problem where you have a ticket that has been assigned
> to a queue (Queue A) and then given
>
> To an owner who belongs to that group/queue.  After some time, the ticket is
> then moved to a different queue (Queue B)
>
> But for some reason the owner is the same person from the first queue (Queue
> A) even though they do not belong to the
>
> New queue/group (Queue B)?  Seems to me like the ticket should change to
> Nobody as owner.  Maybe this is permission
>
> Issue that I have set up different for one queue/group as this issue just
> recently came to my attention and we have been running
>
> RT for a year now.
>
>
>
> Any help, thoughts, ideas would be appreciated.
>
>
>
> Thank you,
>
>
>
> T.J. Maciak
>
>
>
> Internet/Intranet Developer
>  Department of IT
>  City of Grand Rapids
>  P: (616)456-3713
>
> F: (616)456-3448
>
>
>
>
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-- 
Best regards, Ruslan.