[rt-users] ticket with a new queue but requestor still from old queue/group

["Maciak, TJ"]

Roy,

The ownership was given to somebody who was in Queue A by a member who belonged to that queue/group.  I was just wondering if there was a way for RT to change ownership to "Nobody" If the tickets queue happened to change and the current owner did not Belong to that new queue/group.

T.J. Maciak
 
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448



-----Original Message-----
From: Roy El-Hames [mailto:rfh at pipex.net] 
Sent: Friday, September 01, 2006 6:26 AM
To: Maciak, TJ
Cc: rt-users
Subject: Re: [rt-users] ticket with a new queue but requestor still from old queue/group

RT does n't by default assign ownership to anyone else but Nobody, if 
your system auto assign ownership, this must have been done by a custom 
scrip written by you /your developers .. You'll need to investigate your 
custom scrips in Global/scrips or Queues/Queue/scrips and modify them 
accordingly  ..
Good luck;
Roy

Maciak, TJ wrote:
> Has anyone run into a problem where you have a ticket that has been
> assigned to a queue (Queue A) and then given
>
> To an owner who belongs to that group/queue.  After some time, the
> ticket is then moved to a different queue (Queue B)
>
> But for some reason the owner is the same person from the first queue
> (Queue A) even though they do not belong to the
>
> New queue/group (Queue B)?  Seems to me like the ticket should change to
> Nobody as owner.  Maybe this is permission
>
> Issue that I have set up different for one queue/group as this issue
> just recently came to my attention and we have been running
>
> RT for a year now.
>
>  
>
> Any help, thoughts, ideas would be appreciated.
>
>  
>
> Thank you,
>
>  
>
> T.J. Maciak
>
>  
>
> Internet/Intranet Developer
> Department of IT
> City of Grand Rapids
> P: (616)456-3713
>
> F: (616)456-3448
>
>
>
>  
>
>
>
>   
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