[rt-users] ticket with a new queue but requestor still from old queue/group

Roy El-Hames rfh at pipex.net
Fri Sep 1 09:26:35 EDT 2006


I did n't realise that RT can do that by default, I stand corrected by 
Ruslan reply ..
If the patch did not work for you, then its easy enough to re-set the 
user to Nobody using scrips and on queue change condition.
Regards;
Roy

Maciak, TJ wrote:
> Roy,
>
> The ownership was given to somebody who was in Queue A by a member who belonged to that queue/group.  I was just wondering if there was a way for RT to change ownership to "Nobody" If the tickets queue happened to change and the current owner did not Belong to that new queue/group.
>
> T.J. Maciak
>  
> Internet/Intranet Developer
> Department of IT
> City of Grand Rapids
> P: (616)456-3713
> F: (616)456-3448
>
>
>
> -----Original Message-----
> From: Roy El-Hames [mailto:rfh at pipex.net] 
> Sent: Friday, September 01, 2006 6:26 AM
> To: Maciak, TJ
> Cc: rt-users
> Subject: Re: [rt-users] ticket with a new queue but requestor still from old queue/group
>
> RT does n't by default assign ownership to anyone else but Nobody, if 
> your system auto assign ownership, this must have been done by a custom 
> scrip written by you /your developers .. You'll need to investigate your 
> custom scrips in Global/scrips or Queues/Queue/scrips and modify them 
> accordingly  ..
> Good luck;
> Roy
>
> Maciak, TJ wrote:
>   
>> Has anyone run into a problem where you have a ticket that has been
>> assigned to a queue (Queue A) and then given
>>
>> To an owner who belongs to that group/queue.  After some time, the
>> ticket is then moved to a different queue (Queue B)
>>
>> But for some reason the owner is the same person from the first queue
>> (Queue A) even though they do not belong to the
>>
>> New queue/group (Queue B)?  Seems to me like the ticket should change to
>> Nobody as owner.  Maybe this is permission
>>
>> Issue that I have set up different for one queue/group as this issue
>> just recently came to my attention and we have been running
>>
>> RT for a year now.
>>
>>  
>>
>> Any help, thoughts, ideas would be appreciated.
>>
>>  
>>
>> Thank you,
>>
>>  
>>
>> T.J. Maciak
>>
>>  
>>
>> Internet/Intranet Developer
>> Department of IT
>> City of Grand Rapids
>> P: (616)456-3713
>>
>> F: (616)456-3448
>>
>>
>>
>>  
>>
>>
>>
>>   
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>>
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>
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