[rt-users] Where to report bugs?

[Jesse Vincent]

On Fri, Sep 01, 2006 at 07:53:24PM +0200, Stephan Uhlmann wrote:
> Hello all,
> 
> I reported some bugs to rt-bugs at fsck.com but only received the automatic 
> reply. No other feedback since 6 weeks.

Oftentimes, this is because issues have already been discussed and/or
resolved on rt-users, sometimes, it's just because we're overworked. (If
you need commercial help and guaranteed response, that's very doable,
but not what rt-users is about ;)

> So I wonder whether the above is the correct address? Or where to report bugs? 
> Maybe rt-users, so that the issues can be discussed?

Uusally discussing issues on rt-users first is the right thing.

> These are the issues I reported, maybe they are of interest to somebody, too.
> 
> * special characters in queue names

Ticket #?

> * Unknown field: Requestor.EmailAddress
> * Relogin necessary to see queue changes
> * ticket search reveals higher total number of found tickets than allowed to 
> see

These three have already been discussed in depth on rt-users or
rt-devel. There's a patch for the first. The second two are design
artifacts. The third one, I know I've responded in depth to several
tickets about why a good solution is hard and expensive
(computationally).

Jesse