[rt-users] Problem with RT-Extension-CommandByMail

[Michael G Schwern]

Charlie Garrison wrote:
> I have installed RT-Extension-CommandByMail-0.03 in my RT v3.4.5 setup. After
> completing the installation steps, RT stops processing any messages via
> rt-mailgate. Once I comment the @MailPlugins line then messages get processed
> again.
> 
> I used the following install procedure:
> 
>     cd ~/src/RT-Extension-CommandByMail-0.03
>     perl Makefile.PL
>     make

This is the point where one usually runs the tests.  They might point out something which has gone wrong with CommandByMail and your system.

      make test

>     su
>     make install
>     cd /usr/local/rt3
>     patch -p0 <
> ~/src/RT-Extension-CommandByMail-0.03/patch/command_by_email-0.1-RT-3.4.5.patch
>     vi etc/RT_SiteConfig.pm
>     (added following line at end of file, before trailing "1;")
>     @MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
>     apachectl stop
>     apachectl start
> 
> I also tried some variations of the above, but nothing seems to work. I can't
> see anything in rt.log that sheds any light on the problem.
> 
> What am I possibly doing wrong? How can I get RT-Extension-CommandByMail to
> work?
> 
> Thanks,
> Charlie
>