[rt-users] Mail Bounce Issue

[Jesse Vincent]

On Thu, Aug 10, 2006 at 01:10:36PM -0400, Drew Barnes wrote:
> To: "AdminCc of itsupport Ticket #2528":;
> 
> You have an error in your template it looks like.  It is trying to send 
> to a HIGHLY invalid address, as quoted above.

[Yes, this is an incredibly delayed response ;]

Actually, that's an RFC-compliant comment syntax that sendmail -oi -t
chokes on.  You can disable it by turning off "UseFriendlyToLines" in
the config file.


Jesse


> 
> 
> Steve Berg wrote:
> >RT Team,
> >
> >I've been getting this bounce from sendmail ever since I started using 
> >RT and want to try to work out why it's happening.  The bounce is 
> >below and it's complaining about the syntax of the AdminCC address.
> >
> >In my ticket queue I have 5 named individuals that are AdminCCs and I 
> >checked their addresses and they are all correct and they are 
> >receiving emails from the ticketing system.
> >
> >Where else should i check?
> >
> >Thanks
> >
> >-Steve
> >
> >================================================================================= 
> >
> >Date: Thu, 10 Aug 2006 09:59:13 -0700
> >From: Mail Delivery Subsystem <MAILER-DAEMON at itsvr1.xxx.local>
> >To: apache at itsvr1.xxx.local
> >Subject: Returned mail: see transcript for details
> >Parts/Attachments:
> >  1 Shown      8 lines  Text
> >  2 Shown    372 bytes  Message, "Delivery Status"
> >  3 Shown     21 lines  Text
> >----------------------------------------
> >
> >The original message was received at Thu, 10 Aug 2006 09:59:13 -0700
> >from apache at localhost
> >
> >  ----- The following addresses had permanent fatal errors -----
> >"AdminCc of itsupport Ticket #2528":;
> >
> >  ----- Transcript of session follows -----
> >553 5.1.3 "AdminCc of itsupport Ticket #2528":;... List:; syntax 
> >illegal for recipient addresses
> >
> >   [ Part 2: "Delivery Status" ]
> >
> >Reporting-MTA: dns; itsvr1.xxx.local
> >Arrival-Date: Thu, 10 Aug 2006 09:59:13 -0700
> >
> >Final-Recipient: RFC822; "553 List:; syntax illegal for recipient 
> >addresses"@itsvr1.xxx.local
> >X-Actual-Recipient: rfc822; "553 List:; syntax illegal for recipient 
> >addresses"@itsvr1.xxx.local
> >Action: failed
> >Status: 5.1.3
> >Last-Attempt-Date: Thu, 10 Aug 2006 09:59:13 -0700
> >
> >Return-Path: <apache>
> >Received: (from apache at localhost)
> >       by itsvr1.xxx.local (8.13.1/8.13.1/Submit) id k7AGxD6t021818;
> >       Thu, 10 Aug 2006 09:59:13 -0700
> >Date: Thu, 10 Aug 2006 09:59:13 -0700
> >Subject: [itsupport #2528] Remaning issues from new disk set up
> >From: "Chris Clark " <itsupport at itsupport.xxx.local>
> >Reply-To: itsupport at itsupport.xxx.local
> >In-Reply-To:
> >References: <RT-Ticket-2528 at xxx.local>
> >Message-ID: <rt-3.4.5-18446-1155229152-744.2528-5-0 at xxx.local>
> >Precedence: bulk
> >X-RT-Loop-Prevention: itsupport
> >RT-Ticket: itsupport #2528
> >Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
> >RT-Originator: cclark at xxx.com
> >To: "AdminCc of itsupport Ticket #2528":;
> >MIME-Version: 1.0
> >Content-Type: text/plain; charset="utf-8"
> >Content-Transfer-Encoding: 8bit
> >X-RT-Original-Encoding: utf-8
> >
> >
> >
> >
> >
> >_______________________________________________
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> >
> >Community help: http://wiki.bestpractical.com
> >Commercial support: sales at bestpractical.com
> >
> >
> >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> >Buy a copy at http://rtbook.bestpractical.com
> 
> -- 
> Drew Barnes
> Applications Analyst
> Raymond Walters College
> University of Cincinnati
> 
> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 

--