[rt-users] Changing Admin Correspondance Template

[Roy El-Hames]

Michael;

Try this (you add it to the bottom of the template you want to change):

The initial request was:
====
{
 my $cont  = '';
 my $trans = $Ticket->Transactions;
 $trans->Limit(FIELD => 'Type', VALUE => 'Create');
 while (my $tran = $trans->Next) {
    my $attach = $tran->Attachments;
    while (my $msg = $attach->Next){
      next unless $msg->ContentType =~ m!^(text/plain|message|text$)!i;
      my $content = $msg->Content;
      next unless $content;
      next if $cont eq $content;
      $cont = $content;
      my $wrapper = Text::Wrapper->new(columns=>70);
      $cont = $wrapper->wrap($cont);
     }  
 }
  $cont ;
}
=============================================


Roy

Michael Leighty wrote:
> This is probably a really easy question, but I've spent the last few
> hours looking through the past mailings on here to see if anyone
> addressed it and I can't find it.
>  
> Basically I'd like to include the first entry from the ticket history
> (likely to be the description of the problem) in any email that is sent
> out about the ticket.  I guess this might mean editing the transaction
> template as well.  Also I'd like the to include whatever the last entry
> in the ticket history is, so that the person can easily see what was
> last done, or what comments were made before the ticket was assigned to
> them, or they were added as adminCC.
>  
> Thanks for your help.
>  
> Michael Leighty
>
>   
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