[rt-users] Changing Admin Correspondance Template

[Michael Leighty]

This is probably a really easy question, but I've spent the last few
hours looking through the past mailings on here to see if anyone
addressed it and I can't find it.
 
Basically I'd like to include the first entry from the ticket history
(likely to be the description of the problem) in any email that is sent
out about the ticket.  I guess this might mean editing the transaction
template as well.  Also I'd like the to include whatever the last entry
in the ticket history is, so that the person can easily see what was
last done, or what comments were made before the ticket was assigned to
them, or they were added as adminCC.
 
Thanks for your help.
 
Michael Leighty
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