[rt-users] Removing AdminCC/status/owner from New Ticket dialogs.

[Nigel Kersten]

Hi there.

I've been poking around getting a new Request Tracker install going,  
and it's all working wonderfully with LDAP authentication, auto-LDAP  
user creation, customized RT At a Glance page, etc. Thanks to  
everyone who has worked on RT and contributed documentation and  
plugins to help me do all these things.

I'm primarily looking at RT so that my staff can report issues in our  
computing labs, and then we can track and resolve such issues.

As my staff are both academics and artists... I need as simple and  
clean an interface as possible... and was wondering whether it is  
possible for me to remove the following fields from a New Ticket  
dialog in a clean manner.

Status
Owner
CC
AdminCC

It would be excellent if I could work out how to remove these fields  
for specific groups only, but I would settle for removing them  
altogether from this view, and only having them exist in an Edit  
Ticket dialog.

Any suggestions?

-- 
Nigel Kersten [Senior Technical Officer]
College of Fine Arts, University of NSW, Australia.
CRICOS Provider Code: 00098G