[rt-users] Removing AdminCC/status/owner from New Ticket dialogs.

[Frank Pater]

On Tue, Sep 12, 2006 at 08:13:07AM +1000, Nigel Kersten wrote:
> Hi there.

<snip>

> 
> ... was wondering whether it is  
> possible for me to remove the following fields from a New Ticket  
> dialog in a clean manner.
> 

Hi Nigel,

This can be achieved by overriding /path/to/rt3/share/html/Ticket/Create.html with /path/to/rt3/local/html/Ticket/Create.html. Be sure to read through http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT and be aware that it will change the ticket creation page globally.

Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386
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