[rt-users] Corrupted Attachments

[Hochberg, Keith]

We had an issue like this previously on RT3.2 and mysql5 and an upgrade
of perl fixed it.  I would try that. 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Donovan
Young
Sent: Tuesday, September 12, 2006 4:00 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Corrupted Attachments

We're running RT 3.6.0 with mysql 4.1.20 on GenToo and most of the
system is running perfectly.  However, whenever someone sends a request
via email with a binary attachment, we aren't able to retrieve it.  RT
shows the attachment of the proper type, but when we try to open it the
file appears corrupted -- e.g. an XLS file opens in excel, but is
unreadable; and JPG pictures only give us a new page with text
containing the URL of the file, no content.

Anyone else experience this kind of problem?  It's becoming an issue for
us because more and more of our users are sending their requests with
attachments and we are unable to view them.

I'll be happy to provide any other details you feel would be helpful,
just let me know what they may be.

Thanks in advance for helping us resolved this.

Donovan Young
dyoung at techsafari.com
-----
PGP Public key available upon request

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