[rt-users] changing custom field value globally

[Mathew Snyder]

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We have a custom field that lists client profile names.  One customer
has recently changed it's name from...let's say "Jack" to "Jill".  As
a result, we need to alter the tickets previously marked as "Jack" to
"Jill".  Is there a way to do this easily or will I need to run an
update on the database?

Mathew Snyder
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