[rt-users] [ITIL] List discussions

[Tim Wilson]

Hi everyone,

I heard from a few folks following my recent email message about setting up a few wiki pages to describe how RT can be used to implement ITIL processes. I also emailed Jesse to determine his preference for handling ITIL discussions on the RT-users list.

I'm not sure how many other RT users are working with ITIL, but Jesse and I agreed that a good approach would be to encourage everyone to use an [ITIL] prefix in email subject lines to facilitate easy message filtering. (If you're not interested in ITIL you can send [ITIL] subjects straight to /dev/null.)

I think RT has amazing potential as an ITIL tool. I'd love to get some good discussions going to find out what others are doing.

-Tim


-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us