[rt-users] [ITIL] List discussions

[Todd Chapman]

On Mon, Sep 18, 2006 at 09:48:48PM -0500, Tim Wilson wrote:
> Hi everyone,
> 
> I heard from a few folks following my recent email message about setting up a few wiki pages to describe how RT can be used to implement ITIL processes. I also emailed Jesse to determine his preference for handling ITIL discussions on the RT-users list.
> 
> I'm not sure how many other RT users are working with ITIL, but Jesse and I agreed that a good approach would be to encourage everyone to use an [ITIL] prefix in email subject lines to facilitate easy message filtering. (If you're not interested in ITIL you can send [ITIL] subjects straight to /dev/null.)
> 
> I think RT has amazing potential as an ITIL tool. I'd love to get some good discussions going to find out what others are doing.
> 
> -Tim

Tim,

You do know about Asset Tracker right? People at my work who are drunk
on the ITIL kool-aid really like AT. We even renamed the "Assets" menu
to "Asset CMDB".

http://atwiki.chaka.net/

-Todd