[rt-users] notify creator of a ticket

joey spam at j0ey.de
Tue Sep 19 06:19:44 EDT 2006


hrm,

condition: on create
action: where-is-the-"notifycreator"-action ?
[...]

just tried "notfiy other recipients".. without success.

Tanu Mehrotra wrote:
> select various options from ..
> 
> Description: 
> Condition:
> Action:
> Template :
> Stage:
> 
> -----Original Message-----
> From: joey [mailto:spam at j0ey.de] 
> Sent: Tuesday, September 19, 2006 3:38 PM
> To: Tanu Mehrotra
> Subject: Re: [rt-users] notify creator of a ticket
> 
> and what to put in the new scrip ? :)
> 
> Tanu Mehrotra wrote:
>> just login as root.
>> goto  configuration ->Global->scrips->new scrip
>>
>>
>>  
>>
>>
>> Regards,
>> Tanu
>>
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com 
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of joey
>> Sent: Tuesday, September 19, 2006 3:30 PM
>> To: Marouane Himdi; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] notify creator of a ticket
>>
>> Hey,
>>
>> yes.. thats what i tried first - but the creator does not an email.
>>
>> Marouane Himdi wrote:
>>> Add the entry below in your config file 
>>> (/etc/request-trackerxxx/RT_SiteConfig.pm
>>>
>>> Set($NotifyActor, 1);
>>>
>>> Best regards
>>>
>>> Marouane
>>>
>>>
>>> -----Message d'origine-----
>>> De : rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] De la part de spam 
>>> Envoyé : mardi 19 septembre 2006 11:30 À :
>>> rt-users at lists.bestpractical.com Objet : [rt-users] notify creator of 
>>> a ticket
>>>
>>> Hi there,
>>>
>>> anyone knows where to activate something like "notfiy creator"?! I 
>>> want the creator of a ticket (even if he's not the requestor) to get 
>>> a confirmation email.
>>>
>>> any hints?
>>> joey
>>> _______________________________________________
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>>>
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>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com Commercial support: 
>> sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com
> 
> 





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