[rt-users] notify creator of a ticket

[joey]

no, it is not.

for ex.:
someone calls your support-hotline and leaves his e-mail adress for
contact. the support guy *creates* the ticket, but the *requestor* will
be the guy who made the call.

Tanu Mehrotra wrote:
> whts hrm ??
> 
> i guess notify requestor is equivalent  notifycreator .isn't tht ?
> 
> 
> -----Original Message-----
> From: joey [mailto:spam at j0ey.de] 
> Sent: Tuesday, September 19, 2006 3:50 PM
> To: Tanu Mehrotra
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] notify creator of a ticket
> 
> hrm,
> 
> condition: on create
> action: where-is-the-"notifycreator"-action ?
> [...]
> 
> just tried "notfiy other recipients".. without success.
> 
> Tanu Mehrotra wrote:
>> select various options from ..
>>
>> Description: 
>> Condition:
>> Action:
>> Template :
>> Stage:
>>
>> -----Original Message-----
>> From: joey [mailto:spam at j0ey.de]
>> Sent: Tuesday, September 19, 2006 3:38 PM
>> To: Tanu Mehrotra
>> Subject: Re: [rt-users] notify creator of a ticket
>>
>> and what to put in the new scrip ? :)
>>
>> Tanu Mehrotra wrote:
>>> just login as root.
>>> goto  configuration ->Global->scrips->new scrip
>>>
>>>
>>>  
>>>
>>>
>>> Regards,
>>> Tanu
>>>
>>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of joey
>>> Sent: Tuesday, September 19, 2006 3:30 PM
>>> To: Marouane Himdi; rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] notify creator of a ticket
>>>
>>> Hey,
>>>
>>> yes.. thats what i tried first - but the creator does not an email.
>>>
>>> Marouane Himdi wrote:
>>>> Add the entry below in your config file 
>>>> (/etc/request-trackerxxx/RT_SiteConfig.pm
>>>>
>>>> Set($NotifyActor, 1);
>>>>
>>>> Best regards
>>>>
>>>> Marouane
>>>>
>>>>
>>>> -----Message d'origine-----
>>>> De : rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] De la part de spam 
>>>> Envoyé : mardi 19 septembre 2006 11:30 À :
>>>> rt-users at lists.bestpractical.com Objet : [rt-users] notify creator 
>>>> of a ticket
>>>>
>>>> Hi there,
>>>>
>>>> anyone knows where to activate something like "notfiy creator"?! I 
>>>> want the creator of a ticket (even if he's not the requestor) to get 
>>>> a confirmation email.
>>>>
>>>> any hints?
>>>> joey
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>>
> 
>