[rt-users] notify creator of a ticket

[Roy El-Hames]

Questions;
Is you support person an adminCc on the queue where the ticket was 
created ??
Have you got global scrip On Create, Notify AdminCc enabled with valid 
template (You can check that from Global/scrips)
have you got (/etc/request-trackerxxx/RT_SiteConfig.pm, 
Set($NotifyActor, 1); and did you restart the web server after modifying 
RT_SiteConfig.pm?
if the answers to all the above is yes, then your support person will 
most definitely get an email? (providing his/her email address in RT is 
correct)
Regards;
Roy
joey wrote:
> no, it is not.
>
> for ex.:
> someone calls your support-hotline and leaves his e-mail adress for
> contact. the support guy *creates* the ticket, but the *requestor* will
> be the guy who made the call.
>
> Tanu Mehrotra wrote:
>   
>> whts hrm ??
>>
>> i guess notify requestor is equivalent  notifycreator .isn't tht ?
>>
>>
>> -----Original Message-----
>> From: joey [mailto:spam at j0ey.de] 
>> Sent: Tuesday, September 19, 2006 3:50 PM
>> To: Tanu Mehrotra
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] notify creator of a ticket
>>
>> hrm,
>>
>> condition: on create
>> action: where-is-the-"notifycreator"-action ?
>> [...]
>>
>> just tried "notfiy other recipients".. without success.
>>
>> Tanu Mehrotra wrote:
>>     
>>> select various options from ..
>>>
>>> Description: 
>>> Condition:
>>> Action:
>>> Template :
>>> Stage:
>>>
>>> -----Original Message-----
>>> From: joey [mailto:spam at j0ey.de]
>>> Sent: Tuesday, September 19, 2006 3:38 PM
>>> To: Tanu Mehrotra
>>> Subject: Re: [rt-users] notify creator of a ticket
>>>
>>> and what to put in the new scrip ? :)
>>>
>>> Tanu Mehrotra wrote:
>>>       
>>>> just login as root.
>>>> goto  configuration ->Global->scrips->new scrip
>>>>
>>>>
>>>>  
>>>>
>>>>
>>>> Regards,
>>>> Tanu
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com
>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of joey
>>>> Sent: Tuesday, September 19, 2006 3:30 PM
>>>> To: Marouane Himdi; rt-users at lists.bestpractical.com
>>>> Subject: Re: [rt-users] notify creator of a ticket
>>>>
>>>> Hey,
>>>>
>>>> yes.. thats what i tried first - but the creator does not an email.
>>>>
>>>> Marouane Himdi wrote:
>>>>         
>>>>> Add the entry below in your config file 
>>>>> (/etc/request-trackerxxx/RT_SiteConfig.pm
>>>>>
>>>>> Set($NotifyActor, 1);
>>>>>
>>>>> Best regards
>>>>>
>>>>> Marouane
>>>>>
>>>>>
>>>>> -----Message d'origine-----
>>>>> De : rt-users-bounces at lists.bestpractical.com
>>>>> [mailto:rt-users-bounces at lists.bestpractical.com] De la part de spam 
>>>>> Envoyé : mardi 19 septembre 2006 11:30 À :
>>>>> rt-users at lists.bestpractical.com Objet : [rt-users] notify creator 
>>>>> of a ticket
>>>>>
>>>>> Hi there,
>>>>>
>>>>> anyone knows where to activate something like "notfiy creator"?! I 
>>>>> want the creator of a ticket (even if he's not the requestor) to get 
>>>>> a confirmation email.
>>>>>
>>>>> any hints?
>>>>> joey
>>>>> _______________________________________________
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>>>>>           
>>>> _______________________________________________
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>>>>
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>>>>         
>>     
>
>
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