[rt-users] RT selectively not sending email

[Isaac Vetter]

All,

Sorry for answering my own post. My problem was with the 
$RTAddressRegexp value in RT_SiteConfig.pm.

As I understand it, this variable is used to avoid creating email loops 
by not sending email to any addresses that match the regex stored in 
this variable.

This was my regex:
 '^[systems|helpdesk|webmaster].*\@domain.edu$'

It was meant to catch systems at domain.edu, helpdesk at domain.edu, 
helpdesk-comment at domain.edu,  helpdesk-web at domain.edu, 
helpdesk-web-comment at domain.edu, helpdesk-project at domain.edu, 
webmaster at domain.edu, etc ...

Perl regex character classes are character based, not string based 
(duh). So if the characters in the email address were also in 
[systemshelpdeskwebmaster], the user would not get email. What I meant, 
and what is currently working, is this:

 '^systems|helpdesk|webmaster.*\@domain.edu$'

Thanks to everyone that responded.

Isaac Vetter


Isaac Vetter wrote:
> Hello All,
>
> There are some users that RT won't send email to, upon 'Reply'ing to a 
> ticket, these users, both as Requestors and as AdminCC's, are not 
> listed in the "This message will be sent to" box.
>
> On a clean install (rt3.4.5, perl5.8.8, postgresql7.4, apache1.3, 
> solaris10) there are four autocreated users. Each user is a global 
> SuperUser, each user is a watcher in the default General queue. The 
> same two users are consistently not sent email. The other two users 
> are always sent email, both as Requestors and as AdminCC's.
>
> "not sent email" means that they never receive email from RT and are 
> never listed on the "Update Ticket" page.
>
> rt.log doesn't contain an error, even at [debug]. The default scrips 
> are in place. All four users are privileged, Global SuperUsers and 
> AdminCC Watchers on the queue.
>
> I'm at my wit's end, any suggestions greatly appreciated.
>
> Thanks,
>
> Isaac Vetter
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 2914 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060919/515e49ef/attachment.bin>