[rt-users] RT selectively not sending email

[Ruslan Zakirov]

On 9/19/06, Isaac Vetter <ivetter at math.purdue.edu> wrote:
> All,
>
> Sorry for answering my own post. My problem was with the
> $RTAddressRegexp value in RT_SiteConfig.pm.
>
> As I understand it, this variable is used to avoid creating email loops
> by not sending email to any addresses that match the regex stored in
> this variable.
>
> This was my regex:
>  '^[systems|helpdesk|webmaster].*\@domain.edu$'
>
> It was meant to catch systems at domain.edu, helpdesk at domain.edu,
> helpdesk-comment at domain.edu,  helpdesk-web at domain.edu,
> helpdesk-web-comment at domain.edu, helpdesk-project at domain.edu,
> webmaster at domain.edu, etc ...
>
> Perl regex character classes are character based, not string based
> (duh). So if the characters in the email address were also in
> [systemshelpdeskwebmaster], the user would not get email. What I meant,
> and what is currently working, is this:
>
>  '^systems|helpdesk|webmaster.*\@domain.edu$'
This is also incorrect :) you need
'^(systems|helpdesk|webmaster).*\@domain.edu$'

See also http://wiki.bestpractical.com/index.cgi?RTAddressRegexp

>
> Thanks to everyone that responded.
>
> Isaac Vetter
>
>
> Isaac Vetter wrote:
> > Hello All,
> >
> > There are some users that RT won't send email to, upon 'Reply'ing to a
> > ticket, these users, both as Requestors and as AdminCC's, are not
> > listed in the "This message will be sent to" box.
> >
> > On a clean install (rt3.4.5, perl5.8.8, postgresql7.4, apache1.3,
> > solaris10) there are four autocreated users. Each user is a global
> > SuperUser, each user is a watcher in the default General queue. The
> > same two users are consistently not sent email. The other two users
> > are always sent email, both as Requestors and as AdminCC's.
> >
> > "not sent email" means that they never receive email from RT and are
> > never listed on the "Update Ticket" page.
> >
> > rt.log doesn't contain an error, even at [debug]. The default scrips
> > are in place. All four users are privileged, Global SuperUsers and
> > AdminCC Watchers on the queue.
> >
> > I'm at my wit's end, any suggestions greatly appreciated.
> >
> > Thanks,
> >
> > Isaac Vetter
> > ------------------------------------------------------------------------
> >
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-- 
Best regards, Ruslan.