[rt-users] Simple Search and Organization questions

[Michael Dunne]

Greetings,

 I am in the midst of setting up a test instance of RT for evaluation.
Fantastic product thus far.

Our current ticketing system is also used as a client information database.
Hence I am (hopefully) trying to add some modifications to our RT instance
with that in mind. 


 Is it possible to modify the Simple Search field to search by Organization
also?

 Is it possible to nest users within organizations?



Thanks in advance for any tips.

Mike



Michael Dunne
Network Support Specialist
AccuWeather, Inc. 




~HISTORY, n. An account mostly false, of events mostly unimportant, which
are brought about by rulers mostly knaves, and soldiers mostly fools.

(Ambrose Bierce, "The Devil's Dictionary")~