[rt-users] writing a custom ticket submission form..?

[Todd Chapman]

On Thu, Sep 21, 2006 at 10:17:31AM -0400, amy.rich at tufts.edu wrote:
> sturner> When you say "custom form" do you mean an addition to RT or a web
> sturner> form that's on another web server somewhere?
> 
> The web form needs to reside on the RT server.  One of the requirements from
> management is that we don't use the mail interface because of security
> concerns (ie this queue can't recieve email because RT can't authenticate email
> tickets).

RT can authenticate e-mail if it is properly signed and RT is
configured correctly.