[rt-users] writing a custom ticket submission form..?

[Roy El-Hames]

We had similar requirement and the reason the email interface was not 
preferred is because we wanted interaction, immediate visibility of what 
in the ticket via the same web form interface .. I opted for a soap 
service to create/update and display tickets using soap::lite. 
Roy

Stephen Turner wrote:
> At Thursday 9/21/2006 09:39 AM, amy.rich at tufts.edu wrote:
>> We want to start tracking change request documents in RT.  In order 
>> to do
>> this, we want to create a custom form that has multiple input 
>> textarea boxes
>> to make sure that we collect all of the necessary information.  I'd 
>> like to
>> massage the data from all of those input boxes and make it the body 
>> of an RT
>> ticket.  What's the best way to go about this without using the RT mail
>> interface?
>
> Hi Amy,
>
> When you say "custom form" do you mean an addition to RT or a web form 
> that's on another web server somewhere? If the latter, I'm wondering 
> why you want to avoid the email interface? Many of our customers have 
> web forms that send mail into RT and the setup works well for them.
>
> Steve
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