[rt-users] Making CommandByMail strip commands

[Ruslan Zakirov]

On 9/21/06, Q Immortal <qimmortal at gmail.com> wrote:
> Hello folks,
>
>   I am new to the list and RT. I have implemented the CommandByMail
> extension on a 3.6.1 installation and it is working great. However, my
> company would like to strip processed commands out of the email so they
> don't make it into the body of the ticket. If the email only contains
> commands then it should not record the email just the make the meta changes
> then drop the rest ( as though the change was made through the UI). Before I
> jump into the guts of takeaction.pm has anyone done something similar before
> or have any advice?
We didn't work in that direction and have no plans yet. I like the
idea. If you could prepare patch to make this optional(config option,
for example CommanByMailStrip or something like that) then it could be
integrated into extension.

>
> Thanks in advance,
>
> Q Fortier
>



-- 
Best regards, Ruslan.