[rt-users] Q: Writing a transaction template: {$Transaction->Content()}

[Mike Friedman]

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On Thu, 21 Sep 2006 at 09:52 (-0700), John H. Nyhuis wrote:

> 	I am using RT3.4, and am trying to write a resolve ticket action 
> email template that will include:
>
> -all correspondence for the ticket
> -NOT include comments on the ticket
> -will include the correspondence entered at the time of the resolve action
>
> My template (built from the default) includes the 
> {$Transaction->Content()} line which does seem to list the ticket 
> correspondence in other templates. However, when this template is 
> resolved, it is populated with a message stating "no content for this 
> ticket".
>
> Can anyone see what I am doing wrong?  The same call used in other 
> templates works perfectly.  I have included the content of the template 
> below.  Why does the {$Transaction->Content()} come up with no content?

John,

A 'resolve' transaction itself usually has no 'transaction content'. 
Whereas, if this were, say, 'On Correspondence', then the content would be 
the actual correspondence that triggered the scrip.

If you really want to include, say, the contents of the last 
correspondence before the ticket was resolved, then I believe you'll have 
to loop through the ticket's attachments to find it.  At least that's what 
I wound up doing.

Mike

_________________________________________________________________________
Mike Friedman                        IST/System and Network Security
mikef at berkeley.edu                   2484 Shattuck Avenue
1-510-642-1410                       University of California at Berkeley
http://socrates.berkeley.edu/~mikef  http://security.berkeley.edu
_________________________________________________________________________

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