[rt-users] Q: Writing a transaction template: {$Transaction->Content()}

[John H. Nyhuis]

 	Greetings,

 	I am using RT3.4, and am trying to write a resolve ticket action 
email template that will include:

-all correspondence for the ticket
-NOT include comments on the ticket
-will include the correspondence entered at the time of the resolve action

My template (built from the default) includes the 
{$Transaction->Content()} line which does seem to list the ticket 
correspondence in other templates.  However, when this template is 
resolved, it is populated with a message stating "no content for this 
ticket".

Can anyone see what I am doing wrong?  The same call used in other 
templates works perfectly.  I have included the content of the template 
below.  Why does the {$Transaction->Content()} come up with no content?



Subject: Resolved: {$Ticket->Subject}

      Greetings,

      According to our records, your request:
{$Ticket->Subject}
has been resolved.  If you have any further questions or concerns 
regarding this issue, please send a message to:

      {$Ticket->QueueObj->CorrespondAddress()}

      Thank You,
Pediatrics Computing

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{$Transaction->Content()}






 	Thanks in advance for your ideas,

John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR338, Box 356320
University of Washington
Desk: (206)-685-3884
cabal at u.washington.edu