[rt-users] CCs not cc'ed on new ticket creation
Mathew
jokermjs19 at comcast.net
Sun Sep 24 01:47:51 EDT 2006
Gary Hall wrote:
> I'm using RT 3.6.1.
>
> When creating new tickets via the "Create ticket in" button on
> the home page (i.e., the https://.../Ticket/Create.html form
> the ticket is created by the addresses in the CC line are
> not cc'ed with a copy of the update.
>
> The only outgoing message is the AutoResponse.
>
> The addresses appear in a CC header in the new ticket history, tho'.
>
> Anyone else experience this? know what may be causing it?
>
> Gary
>
In etc/RT_Siteconfig.pm there is a setting called ParseNewMessagesForCC
or something like that. It might be set to 'undef' or '0'. Change it
to '1'.
--
Mathew Snyder
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