[rt-users] CCs not cc'ed on new ticket creation

[Mathew]

Gary Hall wrote:
> I'm using RT 3.6.1.
> 
> When creating new tickets via the "Create ticket in" button on
> the home page (i.e., the https://.../Ticket/Create.html form
> the ticket is created by the addresses in the CC line are
> not cc'ed with a copy of the update.
> 
> The only outgoing message is the AutoResponse.
> 
> The addresses appear in a CC header in the new ticket history, tho'.
> 
> Anyone else experience this? know what may be causing it?
> 
> Gary
> 

In etc/RT_Siteconfig.pm there is a setting called ParseNewMessagesForCC
or something like that.  It might be set to 'undef' or '0'.  Change it
to '1'.

-- 
Mathew Snyder