[rt-users] different status' in 3.6.1

[Judson Main]

Ah!  That's exactly what I was looking for.  The original e-mail 
discussing changing status' talked only about /opt/rt3/lib/RT/Queue_Overlay.pm
and making a local file called Queue_Local.pm and doing essentially what
you just outlined.  Apparently between that version and 3.6.1 there was a
change.

THANKS!

Jud

 On Tue Sep 26  9:29 , Roy El-Hames <rfh at pipex.net> sent:

>I don't quite understand what are you after, do you want to add another 
>Status ?? if yes then you need to look in RT_Config.pm
>@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
>@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
>Copy whatever the appropriate for you to RT_SiteConfig.pm and add your 
>custom status: ie
>@ActiveStatus = qw(new open stalled newstatus) unless @ActiveStatus;
>
>Regards;
>Roy
>Judson Main wrote:
>>
>>  I dug through old e-mails around here over the last couple of days in an attempt
>> to get custom status' to work.
>>
>> One e-mail said to create a Queue_Local.pm and make adjustments/additions there.
>> I've tried every combination known to man, but cannot get any status to change.
>> I got desperate and directly edited Queue_Overlay, but that too has not worked.
>> I have stopped and started the apache server each time a change is made, and
>> have double-checked ownerships and permissions.
>>
>> Ticket_Overlay.pm's code appears to hard-code status' now.
>>
>> Additional insight would be much appreciated.
>>
>> Thanks folks!
>>
>> Judson Main
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