[rt-users] different status' in 3.6.1

[Roy El-Hames]

I don't quite understand what are you after, do you want to add another 
Status ?? if yes then you need to look in RT_Config.pm
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
Copy whatever the appropriate for you to RT_SiteConfig.pm and add your 
custom status: ie
@ActiveStatus = qw(new open stalled newstatus) unless @ActiveStatus;

Regards;
Roy
Judson Main wrote:
>
>  I dug through old e-mails around here over the last couple of days in an attempt
> to get custom status' to work.
>
> One e-mail said to create a Queue_Local.pm and make adjustments/additions there.
> I've tried every combination known to man, but cannot get any status to change.
> I got desperate and directly edited Queue_Overlay, but that too has not worked.
> I have stopped and started the apache server each time a change is made, and
> have double-checked ownerships and permissions.
>
> Ticket_Overlay.pm's code appears to hard-code status' now.
>
> Additional insight would be much appreciated.
>
> Thanks folks!
>
> Judson Main
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