[rt-users] Empty ticket content - RT 3.4.2

[Tomas Olaj]

Hi,

Sometimes we encounter tickets with empty content, e.g. no history 
displayed by RT/Apache. But, looking into the database it seems like 
everything is stored of replies, updates, etc...

Any tip or hint what we should look into to find out why RT won't display 
those tickets? I cannot see anything useful in the rt.log file.

We still run rt 3.4.2 in production.

regards,
Tomas

-- 
________________________________________________________________________
Tomas A. P. Olaj, email: tomas.olaj at usit.uio.no, web: folk.uio.no/tomaso
  University of Oslo / USIT (Center for Information Technology Services)
    System- and Application Management / Applications Management Group