[rt-users] Queue Rights

[Tanu Mehrotra]

Hi All,
 
Can any body tell me wht rights should be granted/should nt be granted
to the privilaged(queue -to- queue) user so that they can not view those
tickets, which actually they are not responsible to resolve?
 
 
for e.g :- there are 3 queuse......... IT, Finance, HR 
 
    A end-user to whom all the queues are visible files a ticket in IT,
a notification mail goes to IT issue resolving team but this ticket
should not be visible to Finance or HR team.
 
 
 
 
Thanks 
 
Tanu 

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