[rt-users] Ticket URL wrong after "take"

[Wolfgang.Fuertbauer at ebewe.com]

Absolutely correct!
I forgot to mention the following: RT 3.6.1 and the wrong Ticket URL is 
show in "10 highest priority tickets I own"
Maybe Jesse can help ?

Thanks
Wolfgang


"Kyle Manuel" <kyle at mbrostech.com> 
28.09.2006 18:15

An
<Wolfgang.Fuertbauer at ebewe.com>, <rt-users at lists.bestpractical.com>
Kopie

Thema
RE: [rt-users] Ticket URL wrong after "take"






I have had the exact same problem.  I looked through all the config, wiki, 
etc. and couldn't find a solution.  I hope someone on this list can give 
an answer.  For me, it's just the subject link that is wrong.  The link to 
the ticket # works.

From: rt-users-bounces at lists.bestpractical.com 
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
Wolfgang.Fuertbauer at ebewe.com
Sent: Thursday, September 28, 2006 10:16 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Ticket URL wrong after "take"


Hi, 
I have a strange error: 

I'm creating a new ticket via Mailinterface: 

/opt/rt3/bin/rt-mailgate --queue "General" --action correspond --url 
http://saxophon.intern.ebewe.at/rt <rt-general at rt.intern.ebewe.at> 

before "taking" the request, the URL of the ticket is: 
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9 
after "taking" by a user: 
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6 

eg: /rt/ is missing ! 
What am i doing wrong ? 
Wolfgang 

my RT_Siteconfig.pm 
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm 
# Any configuration directives you include  here will override 
# RT's default configuration file, RT_Config.pm 
# 
# To include a directive here, just copy the equivalent statement 
# from RT_Config.pm and change the value. We've included a single 
# sample value below. 
# 
# This file is actually a perl module, so you can include valid 
# perl code, as well. 
# 
# The converse is also true, if this file isn't valid perl, you're 
# going to run into trouble. To check your SiteConfig file, use 
# this comamnd: 
# 
#   perl -c /path/to/your/etc/RT_SiteConfig.pm 

Set($rtname, 'IT-HELPDESK'); 
Set($Organization , "ebewe.com"); 
Set($RTAddressRegexp , '^rt.*\@ebewe.com$'); 
Set($Timezone, 'Europe/Vienna'); 
Set($WebPath , "/rt"); 
Set($OldestTransactionsFirst, 0); 
1; 

----------------------------------------------------------------------
Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer at ebewe.com)
EBEWE Pharma 
Mondseestrasse 11 
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com



----------------------------------------------------------------------
Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer at ebewe.com)
EBEWE Pharma                          
Mondseestrasse 11                     
4866  Unterach, Austria
Tel +43 7665 8123 315    Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com
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