[rt-users] Genearal question about RT

[matt]

I've been looking at RT to replace the current call tracking software 
that we use where I work. I've combed through past posts to this list, 
website articles, and the wiki but I am still unsure about something. 
How well does RT work in an environment where 97% of the issues are 
taken by phone? RT seems very email centric, and seems like using it for 
phone support might be a bit awkward. Any suggestions for this type of 
environment?

Thanks for any thoughts
Matt