[rt-users] Genearal question about RT

[Helmuth Ramirez]

We use it for a good chunk of phone support...I don't think its any more
awkward than any other helpdesk ticketing system.  

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of matt
Sent: Saturday, September 30, 2006 9:02 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Genearal question about RT

I've been looking at RT to replace the current call tracking software 
that we use where I work. I've combed through past posts to this list, 
website articles, and the wiki but I am still unsure about something. 
How well does RT work in an environment where 97% of the issues are 
taken by phone? RT seems very email centric, and seems like using it for

phone support might be a bit awkward. Any suggestions for this type of 
environment?

Thanks for any thoughts
Matt
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