[rt-users] Genearal question about RT

[John Doe]

On 9/30/06, matt <stirfrey at gmail.com> wrote:
> I've been looking at RT to replace the current call tracking software
> that we use where I work. I've combed through past posts to this list,
> website articles, and the wiki but I am still unsure about something.
> How well does RT work in an environment where 97% of the issues are
> taken by phone? RT seems very email centric, and seems like using it for
> phone support might be a bit awkward. Any suggestions for this type of
> environment?
>
> Thanks for any thoughts
> Matt
> _______________________________________________

I'd say it's more self service centric than email, considering that
people can log their own calls through the self service web interface.

To me, email is only augments this.