[rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

Kenneth Crocker KFCrocker at lbl.gov
Mon Apr 2 13:10:46 EDT 2007


	Is there someone that exists in both groups? If so, that person could 
save the search from one Queue as a personal search and then get into 
the other Queue for the other group and load that personnaly saved 
search and save it again under a different title as a Queue saved 
search? Try that.


Jared Hanks wrote:
> Hello,
> I'm apart of Group1 and have saved a search.  I want users in Group2 to 
> be able to load this saved search and add it to their "Customize RT at a 
> glance", but I'm unable to get it to work.  Users can't see the Group1's 
> saved searches in the search builder and aren't able to see them in the 
> "Available" column in Customize RT at a glance.
> I have the CreateSavedSearch, 
> EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to 
> privileged users, so shouldn't I just need to go to Group1 and grant 
> Group2 the ShowSavedSearch right?  This seems like this should do it, 
> but it doesn't.
> Any help is appreciated.
> Thanks,
> Jared
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