[rt-users] view tickets opened by a member of my group
Ken O'Driscoll
rt-lists at ieinternet.com
Wed Apr 4 07:43:44 EDT 2007
On Tue, 2007-04-03 at 13:33 -0400, N.J. Thomas wrote:
> hello,
>
> How do I assign permissions such that everyone in a certain group can
> view a ticket when a single member of their group opens a ticket in
> some queue?
[...snip...]
> If MarketingUser1 opens up a ticket in AccountingQueue, everyone in
> AccountingGroup will see that ticket, in addition to MarketingUser1
> (because he opened it).
>
> But MarketingUser2 will not see this ticket, because he doesn't have
> access permissions to AccountingQueue, nor did he open the ticket.
>
> I would like for everyone in MarketingGroup to be able to view this
> ticket. This is for RT 3.4.x.
Can you not just give the MarketingGroup group SeeQueue and ShowTicket
privs. for the AccountingQueue queue?
- Ken.
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