[rt-users] view tickets opened by a member of my group

Ken O'Driscoll rt-lists at ieinternet.com
Wed Apr 4 07:43:44 EDT 2007

On Tue, 2007-04-03 at 13:33 -0400, N.J. Thomas wrote:
> hello,
> How do I assign permissions such that everyone in a certain group can
> view a ticket when a single member of their group opens a ticket in
> some queue?


> If MarketingUser1 opens up a ticket in AccountingQueue, everyone in
> AccountingGroup will see that ticket, in addition to MarketingUser1
> (because he opened it).
> But MarketingUser2 will not see this ticket, because he doesn't have
> access permissions to AccountingQueue, nor did he open the ticket.
> I would like for everyone in MarketingGroup to be able to view this
> ticket. This is for RT 3.4.x.

Can you not just give the MarketingGroup group SeeQueue and ShowTicket
privs. for the AccountingQueue queue?

 - Ken.

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